Business Operations Manager - Fiber

Company: T-Mobile USA, Inc.
Location: Overland Park
Posted on: June 1, 2025

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Location: Hybrid (3 days/week in office)

Are you passionate about building smart, scalable systems that drive real impact? Do you thrive on solving operational challenges and influencing positive change? T-Mobile is expanding its Fiber business, and we're looking for a Business Operations Manager to help take it to the next level.

In this role, you'll be a key player in strengthening our partnerships, driving operational efficiency, and creating seamless customer experiences. You'll work cross-functionally to audit, optimize, and improve our operations assuring that our partner ecosystem delivers on growth, revenue, and service excellence. From identifying gaps to implementing process improvements, your work will directly support our mission to make T-Mobile Fiber the best in the industry.

What You'll Do

• Partner Performance Management: Maintain and grow strong working relationships with T-Mobile Fiber partners, ensuring they meet performance targets related to installs, trouble calls, and customer satisfaction.
• Audit & Quality Assurance: Monitor partner-led customer appointments and troubleshoot issues to uphold a premium experience for our Fiber customers.
• Operational Insights: Analyze data and identify trends or gaps across partner operations-then recommend actionable solutions to senior leadership.
• Streamline & Scale: Improve processes and systems to ensure they are scalable and support long-term operational excellence.
• Drive Change: Lead efforts in root cause analysis, problem-solving, and change management to enhance operational efficiency and get results.
• Data & Reporting: Ensure accurate cost tracking and procurement processes for all partner and vendor activities. Provide clear, data-driven reporting for leadership decision-making.
• Cross-Functional Collaboration: Act as the go-to liaison across internal teams and partners to support program rollouts, special projects, and ongoing operations initiatives.
  
  Who You Are
  
  • You have 4-7 years of experience in a fast-paced, operations-focused environment-ideally in telecom, tech, or with strategic vendors/partners.
  • You're a strategic thinker who can connect the dots across data, people, and systems.
  • You're a strong communicator who can translate complex issues into clear, actionable steps.
  • You enjoy tackling messy problems and turning uncertainty into clarity with scalable solutions.
  • You're tech-savvy with a solid command of Microsoft Office tools (Excel, PowerPoint, Outlook, etc.).
  • You know how to tell a story with data-and you're comfortable presenting it to leadership.
  • You've got a knack for business analysis, fact-finding, and problem-solving.
    
    Qualifications
    
    • Bachelor's degree or equivalent work experience.
    • Experience working with vendors, contract management, or cost analysis is a plus.
    • Experience in Fiber, Telecom, or infrastructure-related fields is a bonus-but not required.
      
      Why T-Mobile Fiber?
      
      We're not just growing a business-we're laying the foundation for the future. T-Mobile Fiber is bringing fast, reliable internet to communities nationwide, and we need dedicated people to help make it happen. If you're looking for a role with purpose, growth potential, and the opportunity to build something significant, you've found it!
      
      
      • At least 18 years of age
        
      • Legally authorized to work in the United States
        
        
        Base Pay Range: $84,800 - $152,900
        
        Corporate Bonus Target: 15%
        
        The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
        
        At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here .
        
        At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com .
        
        Never stop growing!
        As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
        
        T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
        
        Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500 . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Keywords: T-Mobile USA, Inc., Lenexa , Business Operations Manager - Fiber, Executive , Overland Park, Kansas