Customer Quality Engineer
Company: ORANGE EV LLC
Location: Kansas City
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Customer Quality Engineer Join
Orange EV, a fast-growing manufacturer of electric vehicles that
are better for the earth, people and the bottom line. Make a
difference for the world as part of a company leading the electric
vehicle revolution. Position Summary We are seeking an experienced
Quality Engineer to join our Customer Quality team to assist in the
resolution of Field Service Incidents (FIRs) while driving product
improvements based on customer feedback. This role will be
responsible for investigating quality concerns, managing corrective
actions, holding joint responsibility for the development and
maintenance of QA department data collection and analysis software,
and collaborating with internal teams, ensuring customer
satisfaction and continuous improvement of product performance. The
ideal candidate will be highly analytical, detail-oriented, and
skilled in problem-solving. Position Responsibilities Process
Customer opportunities by conducting thorough investigations and
determining root cause analysis. Manage and resolve field service
incidents (FIRs), ensuring timely responses and corrective actions.
Lead customer communication regarding quality concerns, corrective
actions, and improvement initiatives. Coordinate cross-functional
investigations with Manufacturing, Quality, Process Engineering,
Design Engineering, and Field Service teams. Develop and implement
corrective and preventive actions (CAPAs) based on customer
feedback. Share joint responsibility for the development and
maintenance of the QA department's various data collection and
analysis software to ensure accurate reporting and tracking of
quality performance. Analyze trends in customer complaints and FIRs
to identify systemic issues and drive continuous improvement. Track
and report key quality metrics related to customer satisfaction and
defect rates. Support audits and customer visits by providing
detailed quality performance reports. Collaborate with Field
Service teams to improve product reliability and reduce service
incidents. Drive continuous improvement initiatives using Six
Sigma, Lean, and/or other quality methodologies. Assist in the
analysis of trends, repeat incidents and areas of concern. Perform
other duties as required to support corporate objectives. Ability
to perform deep-dive research on “off the shelf” components to
identify and assess capabilities. Position Qualifications
Bachelor’s degree in engineering, Quality Management, or a related
field (Master’s preferred). 5 years of experience in customer
quality or Field Service Quality Engineering. Strong knowledge of
customer complaint resolution processes, FIR investigations, and
corrective action methodologies. Experience conducting root cause
analysis and implementing CAPAs. Ability to collaborate effectively
with Manufacturing, Quality, Process Engineering, Design
Engineering, and Field Service teams. Experience in jointly
managing the development and maintenance of data collection and
analysis software, ensuring accuracy in quality reporting and
metrics. Proficiency in quality systems, statistical analysis, and
process improvement methodologies. Excellent communication and
problem-solving skills. Certifications such as CQE (Certified
Quality Engineer), Six Sigma, or Lean Manufacturing. Experience
with Regulatory Compliance will be a distinct plus. Physical
Requirements The ideal candidate must be able to complete all
physical requirements of the job with or without a reasonable
accommodation: Work is performed in an office, warehouse, or
customer facility May require duties performed in a production
setting, including loud noises. Work in a stationary position up to
75% of the time
Keywords: ORANGE EV LLC, Lenexa , Customer Quality Engineer, Engineering , Kansas City, Kansas
